Terms and conditions

Nichelondon.com is operated by Niche London LLP (registered in England & Wales) of 4 Ella Mews, Cressy Road, London, NW3 2NH, United Kingdom.

By using this website and/or placing an order on this website, you agree to be legally bound by the following Terms and Conditions. If you have any question regarding the following, please send your queries to e-shop@nichelondon.com.


Trade customers

The Terms and Conditions described here apply to goods sold through this website only. Trade customer orders will be subject to specific Terms and Conditions to be agreed between Niche London LLP and the customer.


Copyright and Intellectual Property

All rights, including copyright and intellectual property rights for this website and its content are owned Niche London Limited. The products marketed on this website are protected by intellectual property rights owned by or licensed to Niche London LLP.


Portrayal of products

Please note that the measurements of the products are approximate and the reproduction of colours and materials is as precise as allowed by the photographic and printing processes. Variations in colours may also depend on the settings of individual screens of your computer or devices.

We make every effort to ensure that the product information available on nichelondon.com at any time is accurate. Should we discover any discrepancies, we will make the associated corrections as soon as possible and notify customers whose orders such corrections concern.



All orders are subject to acceptance and availability. If we are not able to fulfil your order for operational or logistic reasons, we reserve the right to cancel your order. In this case, you will be notified by e-mail and your payment be refunded fully.

When ordering on nichelondon.com, you shall be responsible for ensuring the accuracy of the details provided on the order form and we will not the responsibility of any errors input on your part. However, we will endeavour to notify as soon as possible should we identify such error which may affect your order.


Prices and payment

Prices are as set out on the website. When it may be necessary to change prices either up or down, from time to time, such changes will be confirmed to you at the time of ordering. As you place an order on nichelondon.com and provide your credit card information, you authorise us to take payment for the product you wish to purchase. Payment will be debited and cleared from your account at the time when your order is accepted.

We only accept payment in British Pound Sterling and whilst we may accept orders from customers outside of the UK, we cannot be held accountable any surcharge the card-issuing bank may impose for converting Sterling into local currency.

We will not be responsible if the product is held by customs of the country of the ordering customer and we cannot refund any customs charges the order incurs. You are advised to check the rules of your country before placing an order.



Please see the page on Delivery to understand the services we offer and the relevant charges.

Customers are responsible for providing us accurate information and make the necessary arrangement to accept the product at the pre-arranged time.

Should a delivery fail repeatedly due to reasons other than faults of our part, we reserve the right to cancel the order. In this instance, we will not be able refund the delivery charge to the customer.


Right to cancel

You have the right to cancel your order before it is delivered to you. You have to do so by emailing us on e-shop@nichelondon.com with the order number. We will only accept cancellation notification from the same email address of your account.


Right to return and refund 

You have the right to return damaged goods to us and seek a full refund provided that you follow the return process set out on the website and provide us with photographic evidence of the damage. The process has to be initiated within 3 working days after the delivery of the product and please note that we cannot refund goods that have been damaged whilst in your care.

You also have the right to return the product to us for a refund within 7 working days of delivery of the product provided that you follow the return process set out on the website. You will not be refunded the original delivery charge for undamaged product return and you will be responsible for returning the product to us in its original condition and packaging at your own cost. We reserve the right to decline issuing a refund if the product returned is not of satisfactory condition.


Data protection

We will take all reasonable care to keep the details of your order and payment secure, as set out in our Privacy Policy. However, in the absence of negligence on our part, we cannot be held responsible for any loss you may suffer if a third-party initiates an unauthorised access to any data you provide when accessing or ordering from nichelondon.com.

You are advised to refrain from using any computer / device to make an order if you suspect of the presence of spyware or virus on it.


Use of the Product

We provide sufficiently clear instructions on the assembly and use of our products. If a product requires assembly, we will state on each product page. Full assembly instructions are provided in the box with each product and can be downloaded on each product page.

Niche London LLP will not be held responsible for any loss or injury suffered as a consequence of the mis-use of our products.


This Website

We reserve the right to:

  • change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content, or to restrict access to parts or all of the Website without notice;
  • modify or withdraw this Website (or any part thereof), either temporarily or permanently, with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website;
  • change the Terms and Conditions of use from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is the user's responsibility to check regularly to determine whether the Conditions have been changed, and
  • change product specifications, product prices, and product availability at any time. All prices and descriptions supersede all previous publications.


Liability disclaimer

Niche London’s total liability for any claim shall not exceed the price of the goods supplied by Niche London to the customer.

Niche London shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Niche London by statute. Niche London cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the product description accompanying the product.

We endeavour to check the accuracy of the information on this site. However, we do not warrant that such information will be free of error and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to return the goods to us.


Force Majeure

We shall have no liability for delays or failures in delivery or performance resulting from force majeure, including but not limited to, war, demands or requests of government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or non-performance by suppliers, transportation disruptions, inability to ship or other causes, beyond our reasonable control.



These terms of use are governed by the law of England and Wales. The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website although we retain the right to bring proceedings against any breach of these conditions in the relevant country.  


Copyright © 2012 Niche London LLP | All Rights Reserved